Victor Reader Stream FAQ
Table of Contents
1 Audible.com Books and Audible Manager
2 Bass, Treble, Tone, Pitch, Speed, and Volume Controls
7 CNIB Online Digital Audio Books (Canada)
9 Microsoft Word Save As DAISY Add-in
17 Serotek and System Access Mobile Network
A. Yes. You must first be a member of the Audible service and use the Audible Manager program to authorize your Stream to play the protected Audible books.
A. Yes. HumanWare has a partnership with Audible to allow HumanWare customers to try the Audible service free for 14 days including download of a free Audible book. To learn more visit:
http://www.audible.com/humanware
You can cancel at any time during the trial period and still keep your downloaded book.
A. Audible Manager is a Windows software program that you download and install from Audible.com when you become an Audible member. Audible Manager is then used to activate Victor Reader Stream to enable it to play Audible books. Audible Manager will also keep a list of your downloaded Audible books and allow you to play them on your computer and transfer them to your Stream. Audible Manager runs on Windows 2000, XP, and Vista. It does not run on Windows 98 or ME.
A. Yes. Visit:
http://www.audible.com/humanware to sign up for a free 14 day trial of Audible including a free download book and the Audible Manager software. You may still keep the book if you decide not to subscribe to Audible. There are also excerpts of Audible content on your Stream CD in the Interactive Tutorial folder. The CD Release Notes explain how to transfer the tutorial files so you can listen to them on your Stream.
A. First, be sure you have version 5.1.0.2 or higher of Audible Manager. If you are an existing Audible customer, you can download the latest version of Audible Manager from
http://download.audible.com/AM50/ActiveSetupN.exe
When Install Shield asks you to choose a player device, you may choose Victor Reader Stream. Alternatively, you can also choose "No mobile Device" during the installation because you can also add the Stream device later from Audible Manager.
Once it is installed, be sure to remain connected to the Internet and run Audible Manager. With Audible Manager running you are now ready to activate your Stream SD card for playing Audible books. Follow these steps:
A. Yes. If you need to use a second SD card for Audible simply repeat the above procedure or create a $VRAudible folder on the second card and copy the AudibleActivation.sys file to it.
A. You can use Audible Manager with the Stream connected to transfer your Audible books to the Stream. An easy way to do this is to arrow down to the book you want in the Audible Manager library list. Then press the applications key on your keyboard and from the resulting context menu, select the "Add to Humanware VR Stream option". Audible Manager will place the Audible book .aa file in the $VRAudible folder of the SD card.
Instead of transferring books with Audible Manager, you may also place your SD card into a card reader and use Windows Explorer to copy the .aa Audible book files from the Audible download folder to the $VRAudible folder. The default Audible download folder is:
C:\Documents and Settings\All Users\Documents\Audible\Downloads
Or, if you updated an older version of Audible Manager it may be:
C:\Program Files\Audible\Programs\Downloads
You must not create separate subfolders in $VRAudible for each book.
A. The Tone control is a single setting to raise or lower the tone of voice audio. If you set the Tone control to the middle or 0 setting it will not alter the voice. If you move the tone to lower settings below zero it will lower the tone of the voice and settings above 0 will increase the tone. This works well for the limited range of voice frequencies. However, for the wider range of frequencies of music it is useful to be able to control the lower (bass) frequencies and higher (treble) frequencies independently. Therefore, separate Bass/Treble controls are used in place of a single Tone control on the music bookshelf. On the Text bookshelf, the Tone control is replaced with a Pitch control. The Pitch control directly adjusts the Vocalizer text-to-speech (TTS) engine which provides a much wider range of control to the sound of the TTS than does the Tone control.
A. Yes.
A. For your convenience, Stream remembers separate volume settings for the built-in speaker and the headphones. This means you can set one volume level that is comfortable for the headphones and a different volume level that you prefer for the built-in speaker. When you remove the headphones Stream will reset to the last volume level you set for the speaker and when you plug the headphones back in Stream will reset to the level you last set for the headphones. There are 10 volume settings for the speaker and 15 settings for the headphones.
A. Be sure the variable speed control is set to normal speed (setting number 0). If you speed up or slow down the speed for music files they will play in mono instead of stereo.
A. Approximately 15 hours for continuous play of recorded talking books on SD cards.
A. Up to 4 hours.
A. Yes. It is normal that the battery becomes warm during the recharge process. The player has a safety mechanism that will suspend the charge if the battery becomes too warm. This could prolong the recharge beyond the normal 4 hours. Thus, for maximum efficiency you should recharge the player outside its carrying case and be sure it is not near a heat source.
A. When the player is turned off and plugged to AC power the LED will blink to indicate the battery is recharging. When the battery is fully charged, the LED will stop blinking. If the player is in use and connected to the AC power the battery will still recharge but in this case the LED will not blink.
A. You can press INFO (key 0) to hear the battery and recharge status.
A. Yes. Press the Info key 0 followed by a double press of key 4.
A. Yes. However, instead of blinking, the LED will glow steadily while recharging and the power is on.
A. No.
A. No. The Stream saves all bookmarks and settings in its flash memory which does not require power to maintain the memory. When the player senses the battery is very nearly depleted it will save all settings and automatically power off.
A. Yes. You may purchase it from HumanWare.
A. No.
A. The battery should be stored in a clean dry place respecting the following conditions:
When storing for long periods (several months) it is recommended that you charge and discharge 1 to 3 times every 3 months. For storage periods of 6 months, 3 full charge and discharge cycles are recommended.
A. Stop playback near the start of the heading, page, or file that you want to bookmark. Press the Where Am I key to determine the heading, page, or file number. Then press the Go To key above key 1 to select the appropriate function: Go To Page, Go To Heading, or Go To File. Enter the number and then press the Confirm (pound) key. Stream will position precisely at the start of the entered page, heading, or file but playback will not start. Now insert your bookmark.
A. You can quickly delete all the bookmarks in a book by pressing the bookmark key five times then the number nine five times followed by the confirm key.
A. No. There is room for several thousand bookmarks in the data base. Even if this limit is reached the Stream will start reusing space from the least recently read book. The only reason to delete bookmarks is if you do not want them.
A. Yes. While recording, press the Bookmark key once and a bookmark will be inserted at that position in your recording.
A. Yes, if you enable bookmark alerts in the Stream Menu. To do this, press key 7 to open the Navigation and Playback menu. Then press key 8 until you reach the Bookmark Alert item. Then press key 6 to select the Enable option. Then press the Play key to save your selection and exit the menu.
A. Yes. You will hear your audio bookmark recording when playback passes over the bookmarked position.
A. If you have any talking books (DAISY or NISO) in the root of your SD card, then Stream will not look for any other files in the root. If you want to have talking books in the root you must put music files in $VRMusic folder and any non-structured MP3 books in $VROtherBooks.
A. All text files must be saved in the $VRText reserved folder.
A. Yes.
A. Yes, except for $VRAudible and $VRNotes. Also, on $VROtherBooks, $VRText, and $VRPodcasts, Stream will let you navigate the folders when you are browsing the bookshelf. You enter bookshelf browse mode with key 1. Keys 2 and 8 will let you choose your navigation level within your subfolders and keys 4 and 6 will move from folder to folder at that level. The lowest level is called the book level. For Music you can also navigate any folder structure that you have created within $VRMusic but since Music is defined as a single book, you must first open the music book by pressing the Play or Confirm key from the bookshelf browse mode. You may also categorize books in the $VRDTB Talking Books bookshelf by using folders for each category and then placing the sub-folders for each book in the appropriate category folder. Stream will only allow you to browse the Talking Books bookshelf at the book level but it will still list the books in category order.
A. Yes, if they are transferred as html files. MS Word doc includes considerable visual formatting and Microsoft Office overhead within the document which make it an inefficient format for an audio only device. It also does not allow for heading navigation on the Stream. A much better reading experience is achieved using the non Microsoft Office or html version of the document. Microsoft Word provides an html choice in the Save AS dialog. To read DOC files it is therefore necessary to transfer them to the Stream using the Microsoft Word program of your computer instead of Windows Explorer. To transfer with Word, select the Save As option of the File menu to save your document to the $VRText folder of your SD card. In the Save As dialog window select to save the document as an html file (filtered web page) from the Save As Type list. This will save your doc file to the Stream SD card as an html file type. The html file will maintain any structure headings that were in the Word document. This means you can use keys 2 and 8 on the Stream to select the heading navigation level and move backward or forward from heading to heading with keys 4 and 6. Word may warn you that saving the document as filtered html will remove Microsoft Office features. Select to save anyway, because the Microsoft Office features are unnecessary on the Stream and the filtered html file will take less space.
A. No. You can use the Go To Book feature. For example, if you have 50 books and you know the desired book is located approximately in the middle of the list then you can press the Go To Book key above key 1 and enter 25 followed by the Confirm (pound) key. Stream will move to book 25 and you can then use keys 4 or 6 to move back or forward from that position.
A. Yes. The Stream lists the books in alphabetic order by their path names. So, you could create two levels of subfolders in your $VRDTB bookshelf. The first subfolder could be categories of books. For example, you could create a subfolder for Newspapers, another for recorded books, and a third for Text books. Then within each of these category subfolders you would create the sub-subfolders for each of your books. This example, when you browse the Talking Books bookshelf, Stream will list all the newspaper books, then the recorded books, and then the Text books.
A. Yes. You could prefix the folder name of each book with the date in year-month-day order. For example, if you add Harry Potter on the 23 of April 2009, you could name that folder as “090423 Harry Potter”. Thus, the last book folder you create will always be at the end of the bookshelf and you can reach it quickly by pressing key 4 once when you enter the Talking Books bookshelf.
A. Yes, if you save the podcast files in the Other Books bookshelf. On the Podcasts bookshelf each audio file is considered a book with its own reading position and bookmarks. Thus, the Stream stops playing at the end of the file and announces end of book. If you have a collection of podcasts that are all related you may want to consider putting those in a single subfolder under $VROtherBooks bookshelf. On this bookshelf each subfolder is considered a book so the Stream will automatically play each file in the subfolder and continue playing the next until all the files are played. It will also save only one reading position within the subfolder instead of for each file.
A. Download the Bookshare zip book to your computer. Use Windows to extract the book files from the zip file into a folder on your computer. Then copy the folder to the $VRDTB folder on your SD card. The only files that are required are the four that end with .NCX, .OPF, .SMIL, and .XML. However, it is ok to copy the entire folder as the extra files will not affect book playback. Also, instead of using Windows, you may also use the Stream Companion software to transfer Bookshare zip books. The Companion will automatically unzip the book and create the folder on the SD card.
A. Follow these steps:
A. No. Stream software upgrades consist of a zip file that is downloaded from HumanWare's web site. You simply download that zip file and unzip the single UPG (upgrade) file from it to the root of an SD card. Note that you do not need to install special unzip software. Windows XP and Vista will unzip the UPG file. Simply press Enter on the zip file and the UPG file will appear. Then press Spacebar to select the UPG file and press Control+C to copy it to the clipboard. Then navigate to the root of your Stream SD card and press Control+V to paste the UPG file from the clipboard to the root of the card. Then insert the card in the player while it is plugged to AC power. Stream will recognize the special UPG file and automatically update its internal software. Audio announcements will inform you of the start and end of the update process. It takes approximately 2 minutes to update the player.
A. If the Stream becomes non-responsive, you can force a system reset and reload all software by pressing and holding the Power button for 7 seconds. This is equivalent to removing the battery. If this does not restart the Stream, you should contact customer support for assistance.
A. This is for connecting an optional cartridge holder that can be used to hold the book cartridges from NLS (National Library Service for the Blind and Physically Handicapped) in the United States. HumanWare provides the cartridge holder as an optional accessory.
A. No.
A. At present, HumanWare does not provide technical support for MAC connectivity. However, we are aware that many MAC users are successfully connecting the Stream to their MAC computer. If the Stream does not connect then an alternative is to use a USB card reader. HumanWare is working with Apple to improve MAC connectivity.
A. The Stream uses a dynamic volume normalization called AGC (Auto Gain Control) during playback for all bookshelves except music. This dynamic volume adjustment is useful for recordings that may come from varying sources and may not have consistent volume levels from one file to the next or even within one file. To avoid the user having to frequently adjust the volume, the Stream’s built-in AGC automatically raises or lowers the volume during playback to a pre-determined level. However, the AGC is not applied to music files because it is desirable to exactly reproduce the original music recording. Thus, if exact reproduction of a recording is desirable then place it on the music bookshelf.
A. No.
A. Yes. Overdrive is now offering some recorded books
in MP3 format which does play on the Stream. If your library offers Overdrive
MP3 books you can download the MP3 files of a multi-part MP3 book and put those
files in a subfolder of $VROtherBooks. To do this, use the Overdrive Media
Console software. On the screen where you choose which parts of the book to
transfer, press the Advanced button. You will be placed on a screen where you
can choose the folder you want to use. The benefit of reading a multi-part MP3
book on the Stream is that your reading position is saved since all the files
are treated as one book when you save them in a subfolder of $VROtherBooks.
A. To check if MP3 books can be downloaded from your public library’s Overdrive service you can examine the drop down menu where you choose a book format to see if MP3 is one of the choices. For more information about Overdrive, visit www.overdrive.com.
A. Press and hold the bookmark key and key 5 while powering on the Stream. You will hear a message informing you that the player profile has been reset. Resetting the profile will erase all your bookmarks, clear the reading position of all your books, and reset your Menu options to default values. It will not affect your SD card and it will not remove any book keys (e.g. NLS or RFB&D keys). If the Profile data base becomes corrupt your Stream may not power on or books may not play properly. Resetting the Profile may sometimes correct such issues.
A. Yes. To do this you create shortcuts in the Windows SEND TO folder that point to the appropriate bookshelf of your Stream SD card. For example, if you wanted to identify your Stream Talking Books bookshelf as a choice in the Windows Send To menu, follow these steps.
You have now created a shortcut to the $VRDTB folder on your Stream SD card. The next time you browse to a folder containing a talking book you can right-click on that folder or press the applications key to the left of your keyboard right Control key. A context menu will appear and on this menu is the Send To option. Select it and choose Stream Talking Books. The folder will then be sent to the $VRDTB folder of your SD card. Or you can repeat the steps to set up additional Send To shortcuts for the other bookshelves. You must of course take care to send the appropriate folder or file by ensuring you are pointing at that desired folder or file before activating the Send To menu.
A. The Microsoft Save As DAISY add-in is a free program you can install on a Windows XP or Vista computer. After installing the program there will be a Save As DAISY option in the Word File menu allowing you to save Microsoft Word XP, Word 2003, and Word 2007 documents as full text/full audio DAISY books. The resulting DAISY book will use the built-in Text-to-speech (TTS) voice of your Windows operating system to create the full audio portion of the resulting DAISY book. If you have Word XP or Word 2003, it is necessary to install the Microsoft Office 2007 compatibility components but the Save As DAISY installation program will do this automatically.
A. The Save As add-in produces DAISY 3 books officially known as ANSI/NISO Z39.86 books. The Victor Reader Stream, ClassicX, ClassicX+, and ClassMate Reader can play these books. The older Classic and Classic+ can also play them providing they have software version 3.1 or higher. The Victor Reader Wave cannot play Save As DAISY books. The Stream can play both the text and full audio portions of the book. This means you can use key 9 on the Stream to switch between the recorded and text portions of the book. Accessing the text portion will allow you to benefit from spelling words and searching the text. If you burn the DAISY book to a CD then the Victor Reader Classic CD players will play the recorded audio portion of the book.
A. You can download it from the projects area of the DAISY.org web site. The direct link is:
http://www.daisy.org/projects/save-as-daisy-microsoft/
This page contains the downloadable add-in installation program. It also includes all the add-in documentation including Authoring Guidelines and the Instruction Manual. Brief installation and user instructions are also provided in the following FAQs. However, for a thorough understanding of the Add-in, please refer to the product documentation. The Add-in documentation will also be found in the Help button of the Word tool bar after it is installed.
A. Follow these steps.
· The download package is a zip file. Unzip the Setup.exe program and ReadMe files. Review the ReadMe file.
· Be sure you close all programs on your computer.
· Then run the Setup.exe program
· A Security Window may pop up asking you to confirm if you want to run this setup program. Select the Run button.
· Depending on which versions of Microsoft Office you have on your computer, the Setup Wizard may ask if you wish to install some Microsoft components. Select the Install button.
· The Setup Wizard will Welcome you to the DAISY Translator installation procedure. Select the button labeled Next to continue.
· The license agreement will be displayed. You can use the arrow keys to read the license agreement. There is a check box you must check to accept the license agreement. Then you can press the Next button to continue.
· The Setup Wizard will ask if you want to install the DAISY Translator only for yourself or for all users of your computer. If you choose all users you must be an Administrator for your computer. If you are unsure choose the button to install just for yourself.
· The next Window asks where you want to install the program. Just press the Next button to choose the default location.
· Finally, the last Window asks if you are ready to proceed. You can back up to change your previous answers or just press the Install button to proceed.
· The installation program will then do its work for several minutes. When done, a window will pop up indicating the DAISY Translator is successfully installed. Select the Finish button to exit the Setup Wizard.
· Then the DAISY Translator Help window will open so you can review it if you wish.
A. You must go through your Word document and ensure the section headings are marked with the Word heading Style tags. It is these Style headings that are mapped as DAISY book navigation tags when the document is translated to DAISY. If you do not mark the headings then the translated DAISY book will not have any DAISY navigation.
A. Highlight each heading and then select the Styles option in the format menu and select the appropriate heading level 1, 2, 3 etc. Heading 1 is the highest level heading. Be sure to nest multi-level headings properly. In other words, you should not have a heading 1 followed by a heading 3 without a heading 2 in between. DAISY books can have up to six heading levels. Note: A keyboard shortcut for applying level 1 to 3 headings is to simply place the cursor at the start of the heading line and then press Alt+Control+1 to assign heading level 1, Alt+Control+2 to assign level 2 and Alt+Control+3 for level 3. Note: Be sure to not accidentally include blank lines after your headings as part of those headings. This is easily done when using the mouse. If you are unsure you can use the Reveal Codes option of Word to ensure that blank lines are not tagged as headings. For screen reader users you can announce the type of style (e.g. with JAWS use the JAWS key + F to check that the line following your heading is not in a heading format).
Refer to the Save As DAISY full documentation in the Help button on the Word tool bar. The Help documentation should be reviewed as it discusses other Save As DAISY features such as how to manage abbreviations, acronyms, page navigation, and translating multiple documents into a single DAISY book. The documentation is also available for download from the Save As DAISY web page.
A. First, if you are not using Office 2007, you must save your Word XP or Word 2003 document as a Word 2007 compatible document ending in .DOCX. To do this, use the Save As option and select Word 2007 document (DOCX) as the file type in the Save As dialog. If Word warns you about compatibility features just select to save anyway. Be sure Track Changes are off before saving. Also, for the file name, you should use only the characters A-Z, 0-9, hyphen, and underscore and avoid spaces. Once you have marked your headings and saved your document as Word 2007 DOCX follow these steps to translate the document to a synchronized full text/full audio DAISY book.
A. For the Stream copy the entire book folder you created to the $VRDTB folder of the Stream SD card. For the Classic CD players you must burn all the files of the book folder to a CD. Insert a blank CD in your drive and open it with Windows Explorer. Then copy and paste all the files from your book folder to the CD. From the File menu select to write these files to the CD. A CD burn Wizard will start and in this Wizard be sure to specify that you want to burn a data CD not an AudioCD.
A. The Save As DAISY add-in uses the default SAPI5 Text-to-Speech driver configured for your computer. To change the default TTS voice, go to the Windows Start menu and select Settings and then Control Panel. Select the Speech option of the Control Panel. Then select the Text-to-Speech TAB. There you will find the list of TTS voices your computer has available. You can preview each voice and select the one you wish as the default TTS. Do not change the default speed of the computer TTS as the Victor Reader players have built-in speed control that you can adjust when you play the book. If you do not have multiple SAPI5 TTS voices available you can purchase additional TTS from many sources on the Internet. Computers with screen readers such as JAWS or Window Eyes will typically have multiple TTS voices installed.
A. In the United States the National Federation of the Blind (NFB) provides a newsline service where you can receive accessible newspapers in DAISY format. To learn more visit:
After signing up for the NFB Newsline service, one can choose to have specific newspapers sent to them via E-mail. When this occurs, the DAISY newspaper will be received as an email with 4 attached files that make up the daisy newspaper. The following steps explain how to transfer these files to the Stream. These steps assume that you are using the Microsoft outlook E-mail program.
1. Insert the SD card into the computer's SD card reader, or with the stream turned off, connect the stream to the computer with the USB cable and turn it on. The unit should say "Player Connected."
2. Open the NFB newsline e-mail.
3. Click the file menu or press ALT F.
4. Arrow down to Save attachments and press enter.
5. Press enter on the ok button to save all attachments.
6. When the save dialogue box appears, click the save in drop down menu or press ALT I, and arrow down to the drive letter that represents your SD card or stream and press ENTER on it. The drive is often referred to as a removable disk.
7. Tab to the Folder view. Arrow down to the $VRDTB folder and press ENTER on it.
8. Tab to the OK button and press ENTER.
The newspaper will be transferred to the streams SD card and will appear in the talking books bookshelf. You can press key 1 until you reach the Talking Books bookshelf and then press keys 4 or 6 to find the newspaper. When finished reading, you can again press key 1 to return to the bookshelf and then press key 3 to delete the newspaper from the bookshelf.
A. This is a streamlined more flexible way to easily download your favorite NFB Newsline publications directly to your Stream. Using a free software application, you only need to plug your Stream into your computer with a USB cable, launch the free application, and your favorite newspapers and magazines will be placed on your Stream automatically. It is a powerful and flexible way to use NFB-Newsline for Victor Reader Stream users. For more information visit:
http://www.nfbnewslineonline.org/
A. Registered NFB-Newsline users should log in to their Newsline online account at:
http://www.nfbnewslineonline.org/ and select the link for the NFB Newsline in Your Pocket. This link will give information about the service as well as a link to the free download application software for Windows. Instructions on how to download and install the software are also available on this page.
A. First dial in to your NFB-Newsline account with your telephone and use option 4 to set up your list of favorite newspapers and magazines. This need only be done once or whenever you want to modify your list of favorites. Then, each time you wish to download your favorite content, follow these steps:
· Power off the Stream, connect the Stream to your computer using the long USB cable, and then power it back on. Or, if you have an SD card reader on your computer, you can simply insert the Stream SD card into it.
· Select the NFB-Newsline In Your Pocket desktop icon.
· The NFB-Newsline In Your Pocket program will run and look for your Stream SD card. The first time it will ask you to enter your login ID and pass code and confirm a name for your Stream device. Then it will connect to the NFB-Newsline server, download your selected favorite publications, and transfer them to your Stream. It will announce the content as it is being transferred.
· Select the Windows Safely Remove Hardware option in your Windows system tray. When Windows tells you it is safe to do so, power off the Stream and disconnect it or remove your SD card from the card reader.
· You will find your downloaded newspapers and magazines on the Talking Books bookshelf of your Stream.
A. Yes. The NLS Braille and Audio Reading Download (BARD) website provides digital talking books and magazines for download to eligible NLS patrons. For more information visit the BARD site at: https://nlsbard.loc.gov/
A. There are 3 steps to register to the NLS BARD service and authorize your Victor Reader Stream to play NLS books and magazines.
Step 1 - Apply Online at the NLS BARD web site.
Access to the BARD website is restricted to eligible readers. You require a login id and password to use the BARD service. To apply for your username and password visit:
Select the link for the BARD application instructions which explain the criteria for participation. If you qualify, select the link to the BARD application form. Fill out this enrollment application completely and after activating the submit button the following page will offer a link to choose your player. Activate this link and select the Victor Reader Stream from the resulting list of players. If you are approved to participate, NLS will send you an e-mail message with your BARD site username and password. If there is a problem, you will receive a message explaining the problem. Note: If you forget to select the Victor Reader Stream when applying you can still go back later after NLS approves your application. Simply log in to the BARD site with your new username and password and then select Account Settings to register your Victor Reader Stream.
Please note that your enrollment information will be shared with the National Library Service, Library of Congress and HumanWare.
Step 2- HumanWare will contact you
Once you have registered your Victor Reader Stream with NLS, NLS will notify HumanWare. HumanWare will then contact you by email with a link to a HumanWare web form where you will need to supply your Stream’s serial number to authorize it to play NLS books. Please do not try to complete the HumanWare web form until you receive our email as we cannot process your request in advance.
Step 3 - Sending the NLS Authorization Key to You
After you complete the HumanWare web form, HumanWare will respond within 2 working days with a second email. Attached to this email will be an NLS authorization key file to install on your Stream. The email will contain the installation instructions. After you install the key file, you will be able to play NLS downloaded digital talking books and magazines as well as digital book cartridges.
A. Follow these steps:
Go to the NLS BARD site at https://nlsbard.loc.gov/
Log in to the web site by entering your NLS username and password. Note that both of these are case sensitive.
After login, you will be on the screen to choose books or magazines. You can search for books by title, author, subject, or keyword. You can find magazines by title or issue date. The different sections of the page are marked with headings. Individual books are also separated by heading markers making it easy to jump from one book to the next with the heading shortcut keys of your screen reader. The site also has a link to get help on to search for books and magazines.
Once you arrive at your chosen book simply click or press ENTER on its download link.
Your computer will ask if you want to OPEN or SAVE the book. Specify to SAVE It.
Your computer will then ask where you want to save the downloaded book. The book download is a single ZIP file containing all the necessary files for the book. Choose a desired location on your computer where you want to save NLS books and select the Save button. The download window will then open showing the progress of the download.
A. The downloaded book is a ZIP file. You cannot copy the ZIP file to the Stream. You must first unzip the book files to a folder on your computer and then copy the folder to the Stream as follows:
A. Yes. Stream Companion will unzip and transfer the book for you. In the Companion Talking Books pane be sure to check the Include ZIP files box so that your downloaded zip file will show in the list of books.
A. Yes, if the Stream is properly authorized to play NLS books as explained above. Once the player is authorized, the user may attach an NLS book cartridge to the Stream using a short cable supplied with the Stream. Once attached the user may play the cartridge book. To copy the cartridge book you press key 3 while playing the book. HumanWare also sells an optional book cartridge holder which can be attached to the back of the player allowing the NLS book cartridge to be inserted and played as an integral part of the player.
A. Yes. With an NLS cartridge attached to the Stream via the short USB cable or optional cartridge holder, the book on the cartridge can be copied to the Stream SD card by pressing key 3 while playing the book. A prompt will ask you to confirm the copy. A “please wait” message will repeat during the copy process. The copy will take approximately 10 minutes depending on the size of the book.
A. If you press the Cancel (star) key within 10 seconds of the accidental move, the Stream will undo your navigation. For example, suppose you were in the middle of chapter 5 and accidentally press key 6 and moved to chapter6. If you then press the Cancel key within 10 seconds you will be returned to your previous position in chapter 5.
A. Press Go to Page, heading, time or percent followed by the Play key.
A. Press the Bookmark key repeatedly until you hear bookmark list. Then press key 6 until you hear end of book. There are always at least 2 default bookmarks on the bookmark list: one for the start and one for the end of the book.
A. While in the Text files bookshelf, press the Go to key above key 1 which functions as a Go to Percent key for text files. Simply enter the relative percentage offset from the start of the file that you wish to reach. For example you can enter 50% to position at the middle of the file, 67% to position two thirds of the way into the file and so on. You can press Go to Percent followed by the Play key to return to the start of the file.
A. Use the Go To Percent or Go To Time functions to enter a percentage or time offset from the start of the book. These functions are available for Other Books, Podcasts, and Notes. Audible has the Go To Time but not the Go To Percent function. Note that the time or percentage offset is from the start of the first book file in OtherBooks, or the start of an individual Podcast or Audio Note file.
A. You can press and release the Rewind key instead of holding it down and this will backup 5 seconds for each press. The same applies to the fast forward key.
A. Yes. Instead of pressing the Play key to resume your playback, just tap the Rewind key. It will back up 5 seconds and start playing.
A. If you are listening to your Stream while carrying it in a backpack or purse, you may wish to lock the keypad so keys are not accidentally pressed. To do this, start the book playing, then press and hold the star key. To unlock the keypad press the 1, 2, and 3 keys in sequence.
A. You must create a subfolder for the book in the $VRDTB folder of the Stream SD card. Then copy all the files from the CD into that subfolder. If the CD has more than one book then copy all the folders on the CD to the $VRDTB folder excluding the Discinfo file on the CD. You may also use the Stream Companion program to copy CD books.
A. If you have a DAISY book that is on 2 or more CDs then you put the files of each CD into separate folders of $VRDTB just as if each CD was a separate book. For example if you have a 2 CD book titled, History of Science, then create two subfolders in $VRDTB called:
History of Science CD1
History of Science CD2
And put all the files from CD1 into the first subfolder and the files of CD2 into the second subfolder. If you make a mistake and copy the CD2 into the CD1 folder it does not matter. The Stream will still play the book correctly and announce the book title part 1 and part 2 based on the actual book contents not the folder names.
The Stream will announce the message to insert CD2 whenever you attempt to navigate to any part of the book that is on CD2. The message to insert CD2 is actually part of the book itself. It is not part of the Stream's program. Similarly, if you are playing the CD2 portion of the book and navigate to a part of the book that is on CD1 you will hear a similar message to insert CD1.
Note that the INFO key 0 will report the total time and total pages for the entire book i.e., all the CDs. So, if CD1 was 1 hour with 50 pages and CD2 was 30 minutes with 25 more pages then key 0 would report a total of 75 pages and 1.5 hours total time for the book. If you were reading the part of the book from CD1 and you requested to go to page 61 you would hear the book message to insert CD2. At this point you could press Go To Page again to change your mind and enter a number less than 50 and remain in part 1 of the book. Or, you could press key 1 for the bookshelf and navigate to the second part of the book and press play to open it. However, at this point you will be at the beginning page 51 of part 2 not page 61. In other words, the Stream cannot jump from the first part of the book to the actual page number you enter in the second part of the book.
So, when you hear a message to insert a different CD, then at that point, you need to press the bookshelf key 1 and then press the left or right (key 4 or 6) to navigate to the other part of the book on your talking books bookshelf. If you have created the two folders in the $VRDTB folder for each CD then you will find both part 1 and part 2 of the book on the bookshelf list.
A. You cannot copy commercial audio CDs using a simple copy and paste with Windows Explorer. To copy audio CDs you must use special CD extraction software to extract (often referred to as rip) the audio CD format to a format such as MP3 or OGG Vorbis that can be played on Stream.
A. Simply copy all the folders of the CD to the $VRDTB folder. Do not copy the Discinfo file.
A. No. Stream is designed first as an advanced DAISY, MP3, and NISO player with a secondary voice recording capability. It can only record in mono and is optimized for voice recording frequencies.
A. The Stream records audio notes in 3gp compressed AMR-WB+ files (file extension is 3gp) for high quality voice recording. To edit your audio note files on your computer you need to convert the 3gp files to standard wav files on your computer. To do this, HumanWare provides a free software program called the HumanWare Companion which can be downloaded from www.HumanWare.com/stream_software .
A. While browsing or playing audio notes just press the info key 0. It will announce both the recording time remaining and the space available on the SD card.
A. Yes. With the standard Stream, recording is in AMR-WB+ which creates recording files of type 3GP. If you purchase the Stream SoftPak from HumanWare you may also choose to record in MP3 or wav file types. More information about the SoftPak is available at www.humanware.com/softpak.
A. No. The Stream is designed for high quality mono voice recording.
A. Yes. Stream will produce similar quality with 3GP and MP3 recordings but the MP3 files will be much larger. Wav recordings provide the highest quality but take the most space. For example, one hour of recording produces a 9 megabyte 3GP file, 41 megabyte MP3 file, or 303 megabyte wav file.
A. Recordings made in MP3 file type are encoded at 96 kbps and are single channel (mono) with a sampling rate of 44.1 kHz. This means the recorded MP3 file size will be 12,000 bytes per second or 41.2 megabytes per hour of recording.
A. Recordings made in Wav file type are single channel (mono) 16-bit PCM at 44.1 kHz for a resulting 705 kbps. This means the resulting recorded wav file size will be 302.6 megabytes per hour of recording.
A. Recordings made in 3GP file type use the AMR-WB+ encoder. They are mono with an internal sampling rate of 25.6 ksps and 20.8 kbps. This means the resulting recorded 3gp file size will be 8.9 megabytes per hour of recording.
A. Stream has no internal clock so the files it creates cannot be assigned a date or time.
A. Yes. Using Windows you can move the Audio Note files from the $VRNotes folder to one or more subfolders in $VROtherBooks and rename them with appropriate file names. When you rename the files you must keep the .3GP file extension. Stream will play them like any other book in the Other Books bookshelf announcing the folder and file names using the text-to-speech. Note that moving the notes in this way will not move any bookmarks you made while recording. Also, the Stream Companion has a conversion tool to copy Audio Note files to wav files on your computer so you can edit or archive them on your computer.
A. The built-in microphone of the Stream is satisfactory for most voice recording applications. The built-in microphone is omni-directional meaning it will pick up sound in all directions which is useful for recording in group situations such as meetings. However, if you have special needs such as recording interviews or dictation you may want to investigate using a directional microphone. Also, some people find a directional microphone helpful for recording lectures where you are mainly interested in capturing the instructor's voice at the front of the room. Most electret type microphones for computer usage that have an input impedance around 2.2KOhms are suitable for the Stream. Such microphones require plug-in power which the Stream provides through the microphone jack. The jack is a standard 3.5mm size. Also, the Stream records in mono so there is no advantage to using a stereo microphone as you would also require a stereo to mono adapter to plug it in.
A. Not really. These microphones require external pre-amps and an XLR adaptor for use on the Stream. Unless you are a professional who understands and requires the specific advantages of these types of microphones the additional cost and complexity may provide more frustration than advantage. Also, improper use of these microphones has the potential of damaging the Stream through too high a signal input.
A. No. The output of most external devices is typically a line-out that is matched to a line-in of the recording device. The Stream does not have a line-in jack. It has only a microphone-in jack. You should avoid connecting the output of other devices that need to connect to a line-in jack. Connecting devices that require plugging to a line-in will likely provide too high an input signal causing distortion or potential damage to the Stream.
A. Yes. However, RFB&D books are encrypted and any player must have a User Authorization Key (UAK) from RFB&D to decrypt the books.
A. The UAK is available free from RFB&D by logging onto your online account. After completing the request process, the key will be available in a XIP file for download, and you will be presented with step-by-step UAK installation procedures.
The UAK is unique to the serial number of your device and cannot be transferred to or from any other Daisy Book player. To obtain the UAK you will need the following:
• You must know your RFB&D user log-in information
• If you don't have an online account, or if you aren't sure of your login information, you can call RFB&D member services at 1-800-221-4792 and they can provide you with the information.
• Your Stream software must be version 1.1 or higher.
• You must know your
Stream serial number. You can find both the Stream software version and the
serial number by pressing INFO (key 0) on the Stream. The Serial Number format
is XX-XXXX-XXXXXX
A. To obtain your UAK, do the following:
1. Point your browser to http://www.rfbd.org .
2. Locate the member login link by pressing Alt-L and then press Enter.
3. Login using the username and password given to you when you signed up for your RFB&D account.
4. On the next page, select the My Account link.
5. When your account page comes up, select the link that says Authorize a DAISY player.
6. On this page, you will be presented with a combo box requesting your player type. Choose HumanWare Stream, and then select the Continue button.
7. This page will ask you for your Stream serial number. Enter the number and select the Continue button.
8. Finally, on the next page, you will be informed whether your key was successfully generated. You will also be presented with a link to download the zip file, along with detailed instructions on the installation of your new key. Select this link to download the ZIP file to your computer.
A. Follow these steps To Install the UAK Using a Windows computer.
Once your Stream is authorized, you should then delete the 10 UAK files from the SD card and keep the zip file on your computer as a backup. You only need to authorize the Stream once even if you use multiple SD cards.
A. To play AudioPlus CD books on your Stream you will need to copy all the files on the RFB&D CD to your Stream SD card. To do this create a subfolder for the book title in the $VRDTB folder of the SD card and copy all the files on the CD into that subfolder. Alternatively, you may use the Stream Companion software and select the drive letter of your CD as the source of the book files.
A. If the book is on multiple CDs you need to create a sub-folder for each CD and copy the files of each CD to the respective subfolder. If you do not copy the CDs in order it does not matter as the Stream determines which is part 1, 2, etc. by the book contents not the folder name. The Stream will treat a multi-CD book as separate books.
A. Yes. All AudioPlus books are available for download via the RFB&D online ordering centre at www.RFBD.org. To order books online, you must be an RFB&D member and you will also need an online ordering account. RFB&D members can set up an online ordering account by visiting:
https://custhub.rfbd.org/createaccount.asp
A. Yes. You must install the RFB&D download manager
program on your computer. This program is free and works on Windows XP or Vista computers. It will be used to download your books at the end of the book order
process. You obtain the download manager program from the RFB&D website at:
http://support.rfbd.org/audioplus/
On that page select the Advanced Support link to obtain the download manager program and installation instructions.
A. At the end of a book order process the RFB&D download manager program (see previous FAQ) will download your AudioPlus book to a folder named RFBD Media Files under the my Documents folder on your computer. You will also see a subfolder in My Documents called RFBD Downloads but you should ignore this folder. The RFBD Downloads folder contains multiple zip files for each book. You should ignore these zip files. If you wish, you may delete the zip files to save space. Do not try to unzip these files to the Stream as each zip file contains only portions of the book and it will not play on the Stream.
The folder named RFBD Media Files contains the actual unzipped downloaded AudioPlus books to be transferred to the Stream. Inside this RFBD Media Files folder you will find a sub folder whose name begins with the letters “DL” followed by the book product number. In turn, that book sub folder contains all the book files separated into sub folders for each CD of the book.
To transfer the book to your Stream copy the book folder to the $VRDTB folder of your Stream SD card as follows:
The book will appear on the Stream Talking Books bookshelf. If the book has more than one CD it will be listed on the bookshelf as separate parts of the same title, one for each CD. Information on how to play multi-CD books is explained earlier in this section. The HumanWare Stream Companion program may also be used to copy the book and it will properly set up multi-part titles on the Talking Books bookshelf, one for each CD.
A. The Stream is compatible with SD (Secure Digital) cards up to 2GB and SDHC (Secure Digital High Capacity) cards of 4, 8, 16, or 32GB. If you purchase an SD card, be sure the card bears the SDHC designation. The “Class” designation does not matter because Stream is not optimized for any particular class of SDHC card. Reputable brand name media manufacturers are recommended for your SD or SDHC cards. HumanWare uses SanDisk cards.
A. You need to format only if the card is not accessible. If your SD card is not recognized by Windows when it is inserted in your computer card reader or when the Stream is connected to the computer, it may be possible that the card needs to be formatted. Also, if for any reason data becomes corrupt, you may notice that some files/books will not play properly on your Stream. This is also an indicator that reformatting is needed.
A. To ensure the card is properly formatted you should use the Stream built-in format utility. Simply insert the SD card into the Stream, press the Menu key 7 multiple times until you hear the Format SD card option. Then press the Pound key to start the format utility. You will receive a warning that formatting will erase all the files on the SD card. Press the Pound key again to proceed with the format or press the Star key to cancel the format. The utility will format your card and label it as VRStream. The label will be visible beside the drive letter when you view the card in Windows. Once formatted, only the $VR folders will exist on the card. You will need to recopy all your books and files from the computer. Important: It is only necessary to format the card if you have problems using it with the Stream or with your computer.
A. No. Stream saves current reading position and bookmark information in a database stored in the player’s internal flash memory. It does not save this information on the SD card.
A. No. Stream saves bookmarks and reading position in its internal flash memory, not on the SD card. So, a write-protected SD card will prevent you from recording audio notes or audio bookmarks and it will also prevent you from deleting books.
A. No. Some computers have built-in SD card readers. If your computer has an SD slot, then a convenient way to copy is to place your SD card in that slot and copy the files to it directly. If you don’t have an SD slot in your computer then you can connect the Stream to a USB connector of your computer using the long USB cable provided with the Stream. To connect the Stream power it off, connect the cable to the Stream USB (top left corner) and to the computer USB port, then power the Stream back on. Stream will announce that it is connected. The Stream SD card will then appear as a Windows USB drive on your computer. You may also purchase a USB card reader and connect it to the USB connector of your computer. Copying to a USB card reader is usually faster than copying to the Stream through its USB cable.
A. Just wait a few seconds to give Stream a chance to scan the SD card. The more files you have on an SD card the longer it takes for Stream to scan the card especially if there are many files in a folder. When you have many files, try to organize them in multiple subfolders.
A. It depends on your computer. Windows recommends that you use the Safely Remove option when write-caching is enabled for the USB device. If write-caching is not enabled then the device is said to be optimized for quick removal and the Safely Remove option is not needed. The Safely Remove option is intended to prevent the SD card from becoming corrupted when write-caching is enabled. To be safe, the Stream documentation always recommends using the Safely Remove option. You can check and/or modify your computer’s setting for write-caching. First connect the Stream or put a card into your SD card reader. Then open the Control Panel, select System, then open the device manager in the Hardware tab. Then look for your USB device on the list of disk drives. View the Properties of your USB card reader and check the Policies tab to see if the device is enabled for write-caching. The information in the Policies window explains the relationship between write-caching and the Safely Remove option. If you do not wish to worry about such technical issues then always using the Safely Remove option before disconnecting your Stream or removing the SD card from your USB card reader is recommended.
A. The Safely Remove Hardware icon may be hidden. Press Tab on the Desktop to go to the Windows Start menu button and then press Alt+Enter to open the Task Bar and Start Menu properties dialog. In the properties dialog, ensure the check box for “Hide Inactive Icons” is not checked.
A. You connect the USB drive to the top left corner USB port of the Stream using the short USB cable provided with the Stream.
A. You connect the USB drive to your computer’s USB port and transfer files to it using Windows or the Stream Companion. The procedure is the same as copying files to the SD card. Note that the Stream does not automatically create the $VR reserved folders when you connect the USB drive to the Stream so you must create these folders or, if transferring files with the Stream Companion, it will create the $VR folders for you.
A. No. The USB drive and SD card can both be present at the same time. The books of each bookshelf on the USB will be listed together with the books on the SD card. You will hear “USB” announced for book titles on the USB drive and you will hear “SD” announced for the titles on the SD card.
A. No. Stream can only read from the USB drive. It cannot write data to the USB drive. Thus, audio notes will always be recorded on the SD card. Since recording is not possible on the USB drive, the $VRNotes folder is not used on the USB drive. Also, you will not be able to delete books from the USB drive.
A. Serotek Corporation is a technology company that develops software and manufactures accessibility solutions. Serotek sells subscription memberships to its online community called, System Access Mobile, a network designed to meet the needs of people with disabilities.
A. If you are a Serotek customer with a subscription to their System Access Mobile Network, you can listen to most content from that network on your Stream. Just connect the Stream to a computer running System Access or open Internet Explorer and go to www.satogo.com, and within minutes, you can transfer almost anything to your Stream, including described video movies, RSS feeds, podcasts, and e-mail messages. The content is stored in a $VRSerotek folder on the SD card. You can find detailed instructions at:
http://help.samobile.net/VRStreamSync.html
or you can listen to audio demonstrations at:
http://www.samobile.net/content/cat14790.html
To learn more about Serotek and System Access Mobile Network visit:
A. The Stream Companion is an optional Windows XP or Vista program that comes on the Stream CD or can be downloaded for free from the Stream support page. The Stream Companion provides several functionalities:
A. No. It has been developed for Windows XP, Vista, and Windows7.
[End of document Rev 2 – 2010514]